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FAQ

How do I receive my cash back payments?

对于首次提现,只要需要您的账户中“已生效”金额达到$20,就可以在账户中选择“申请提现”。接收返利目前的方法有通过paypal、支付宝、信用卡、财付通。首次提现成功后,只要您的’已生效‘金额达到$20就可以再次’申请提现‘。

Why doesn't my cash back show up after I complete my purchase?

Most orders will be posted to your account in a short time from either the ship date or the order date depending on merchant policy. If you still cannot find your order in your account after 7 days, you can add your purchase request through the 55haitao website, we will inform you after further verification. If you have problems adding your purchase online, you can just send your order confirmation (PDF, JPEG or PNG) including Order date, Order number, Order details, Order amount(exclude tax, shipping and handling fee) to support@55haitao.com

How long does it take for cash back to become available?

It can take up to 90 days for cash back to become available. This depends on the product and the merchant. Also, in some cases it could take longer than 90 days if the merchant has placed an extension on the order.

What's the difference between pending, available, processing, and paid cash back?

Pending: Pending orders stay in the 'Pending' state for 90 days to account because of different store return policies,order cancellations and to provide ample time for collection of commissions from stores.Available: Your pending order cashback will become available after 90 days of purchase.You can request for the payment when you have over $20 available cashback.Your Registration Bonus / Activity Bonus will become available automatically once you have $20 order cashback available.Processing: You have requested for the payment,it is pending by our financial team to pay.Paid: We have credited the amount to your related account.Please note that for payment via check,it might take several business days to arrive.

Why should I use 55haitao?

Shop through 55haitao and earn up to 30% cash back at your favorite stores. How? Our stores pay us a fee when you shop. We then share the fee directly with you - it's just that simple. Incredible deals don't end with cash back. We hunt down the best coupons and exclusive offers and post amazing deals on hot products. You save big by using coupons and getting cash back at the same time! With this deal layering method, you really stack up the savings. Best of all, we never charge a membership fee or require mail-in rebate forms. We just send you your cash, no strings attached.

How can I join?

输入手机号、邮箱即可免费加入。我们将通过您的邮箱,告知您获取的购物返利。登陆或注册55haitao账号,即可开始享受购物返利。(操作步骤请点击左侧新手教程)

Why I cannot find my order cashback?

Purchases you make at 55haitao stores are only credited if you start your shopping session at 55haitao.com and click to a store via 55haitao link or use the 55haitao toolbar. As much as we'd like to give you cash back even if you do not start shopping via a 55haitao link, we have no way of proving you are our member to the store without your click. If you have items in your shopping cart, you may not earn your cashback until you completely empty your shopping cart and start a new shopping session via the 55haitao link. If you click through 55haitao and make a purchase, then go elsewhere on the web and return to that store to make a second purchase, your second purchase will not earn a cash back reward. Please remember you must click through a 55haitao link every time you shop at a store site. If you use multiple windows on your browser, the window in which you shop at the store must have come from a 55haitao link. Also, while virtually all product purchases at the stores are eligible for cash back, there are a limited number of products that do not qualify for cash back. Please do not using any 3rd party coupon for additional discount because it might negate the cashback on your order. Please note the product and service exclusions for each merchant.

Cashback & Payment

How do I get paid?

Check: We will send a check directly to you - mailing fees are on us. You can change your personal settings (including your address) on the Account Settings page. Be sure your settings are updated before we send out a payment. This payment method only available for address within U.S. Please note we cannot bill to company. PayPal: We deposit your payment in your PayPal account - sender fees are on us. Just enter your full name and mailing address into the personal information page for verification purposes. Your PayPal account must also be verified. Alipay: We deposit your payment in your Alipay account - sender fees are on us. Just enter your full name and your Alipay account into the personal information page for verification purposes. Your Alipay account must also be verified.

Where's my PayPal payment?

If the status on your cash back just changed to'Paid', your payment should be in your PayPal account within 24-48 hours. If the status has said 'Paid'for longer than 48 hours and you haven't received the payment, please contact us.

When can I withdraw my cashback?

Your payment request will be processed within 7-14 business days.

How can check my payment history?

You can check the payment history in My Account-> My Orders-> Payment History.

My Account

Do I need an account to use 55haitao?

Yes. In order to receive cash back you must first sign up for a 55haitao account. It will only take a minute, and you only need to provide an email address and password to get started. If you are not a 55haitao member, you can still use 55haitao to find coupons and compare prices but you will not earn cash back.

How do I change my 55haitao password?

Log in to your account and go to the account settings page. In the Personal Settings Section, simply enter your new new password and click save changes.

I forgot my password. What should I do?

Click “Forgot Password” next to the sign in section and follow the steps to reset your password.

How do I change my payment method?

Log in to your 55haitao account and go to the personal settings page. In the edit payment method section choose your payment method and click save changes.

Cash back in my account is listed as 0 amount, and you didn't return or cancel your order. What does this mean?

Cash back becomes unavailable when the store notifies 55haitao that the purchase may be fraudulent. In some cases, your purchase may incorrectly be marked as fraudulent. If this is the case, please let us know and we will review the purchase with the store. If the purchase is deemed to be not fraudulent, we will change the cash back to available.

Order Questions

How can I submit a missing order inquiry?

Go to My account-> My orders -> Find my order, and submit the order information, screen shot of your order which includes Order date, Order number, Order details, Order amount (exclude tax, shipping and handling fee).

Why do I need to submit the screen shot of my order confirmation?

Merchant needs this information when we transfer the missing order information to them for further verification. Please try to put all the information required in the same picture. If you need to upload more than one picture, please send the order details and the pictures to our support email: support@55haitao.com

Why the store I need is not in the list??

You can only submit the order inquiry after 7 days of purchase. All the merchant listed in the order inquiry section is generated based on your click history.

Why my order inquiry is still under reviewing

If your order is in processing, it means your order has been forwarded to the merchant for further verification. We can only post the order cashback to your account after we get confirmation from the merchant that the order is affiliated with 55haitao.com.

When will the merchant process my order inquiry?

It depends on the merchant, sometimes takes 2-7 weeks. Sometimes it takes longer. We will let you know immediately once the merchant processed the order inquiry. Download 55haitao App is the easiest way to check the order status and the order inquiry result.

Reward & Bonus

When will my reward become available?

For Registration Bonus/Activity Bonus, it will become available automatically when you have $20 order cashback available. For Invite Friends Bonus, it will become available when your friends have $20 order cashback available.

What is the Refer-A-Friend Program?

Not only can you receive cash back for shopping, but you can also be rewarded for referring your friends. You will receive $5 for each friend you refer to 55haitao.com. Just for signing up, your friend will receive $5 registration bonus in their account. When your friends shop, you will earn additional cash back. For more details, go to http://www.55haitao.com/user/referral

Can I get reward when my friend also refer her/his friend to use 55haitao?

No, you can only get the reward from the friends referred by you directly.

Other & Questions

Why should I use 55haitao?

Shop through 55haitao and earn up to 31% cash back at your favorite stores. How? Our stores pay us a fee when you shop. We then share the fee directly with you - it's just that simple. Incredible deals don't end with cash back. We hunt down the best coupons and exclusive offers and post amazing deals on hot products. You save big by using coupons and getting cash back at the same time! With this deal layering method, you really stack up the savings. Best of all, we never charge a membership fee or require mail-in rebate forms. We just send you your cash, no strings attached.

What if I want to return/exchange/cancel an order?

Returns are subject to the return policy of the store from which you made the purchase. If you return or cancel an item, we will reverse any cash back earned from that sale. Exchanges also usually reverse cash back rewards. In the process of an exchange, the store cancels the old order and replaces it with a new one. When the store creates the new order, it usually fails to capture the referral from 55haitao in order to credit us. To avoid losing cash back on an exchange, we recommend returning the merchandise and making a new transaction via 55haitao.

Is my shopping information secure?

Yes, your shopping information is secure and private. While we can see which stores you visit, we do not collect information on the items you browse while you're on the store's website. The store will notify us of the order details and order amount 1-7 days after you complete your purchase. 55haitao will always be free and will never sell your email address to anyone. 55haitao does not collect credit card information.

What if 55haitao doesn't offer the store I want?

We work daily to ensure our members will enjoy a variety of goods and services from quality stores. If you would like to recommend a store, simply contact us at support@55haitao.com. We will do whatever we can to best serve your request.

How do I make sure that I am earning cash back?

Purchases you make at 55haitao stores are only credited if you start your shopping session at 55haitao.com and click to a store via 55haitao link or use the 55haitao toolbar. As much as we'd like to give you cash back even if you do not start shopping via a 55haitao link, we have no way of proving you are our member to the store without your click. If you have items in your shopping cart, you may not earn your cashback until you completely empty your shopping cart and start a new shopping session via the 55haitao link. If you click through 55haitao and make a purchase, then go elsewhere on the web and return to that store to make a second purchase, your second purchase will not earn a cash back reward. Please remember you must click through a 55haitao link every time you shop at a store site. If you use multiple windows on your browser, the window in which you shop at the store must have come from a 55haitao link. Also, while virtually all product purchases at the stores are eligible for cash back, there are a limited number of products that do not qualify for cash back. Please do not using any 3rd party coupon for additional discount because it might negate the cashback on your order. Please note the product and service exclusions for each merchant.